Version 2026-10-26
This policy explains how cancellations, refunds and chargebacks work for Premium and credit packs. It is part of the Terms of Service. Prices are in US dollars.
Payments are not open yet. No payments are taken yet, so there is nothing to refund. The rules below apply once payments open.
1. What you can buy
| Product | Price | Renews | Credits |
|---|---|---|---|
| Premium, monthly | $12.99 | every month | 100 per month, expire at the end of the month |
| Premium, 3 months | $29.97 | every 3 months | 100 per month of the period, expire at the end of each month |
| Premium, yearly | $59.88 | every year | 100 per month of the period, expire at the end of each month |
| 100 credits | $9.99 | no | do not expire |
| 350 credits | $29.99 | no | do not expire |
| 1,200 credits | $89.99 | no | do not expire |
There is no free trial. Without paying you can send 10 messages as a guest and 25 messages a day with a free account.
2. Cancelling Premium
- You can cancel at any time in your account. Cancelling stops the next renewal.
- Premium stays active until the end of the period you already paid for. We do not refund the unused part of a period, except where the law requires it.
- If a renewal payment fails, Premium ends at the end of the paid period.
3. Refunds
- Charged by mistake or charged twice? Write to us within 14 days and we refund it.
- Credit packs you have not used at all are refundable within 14 days of purchase. A pack you have started using is not refunded, except for the error cases above.
- When we refund a pack, we remove the credits from it that are still unspent; your balance never goes below zero.
- Subscriptions are not refunded for the current period once it has started, except in the cases above or where the law requires it.
- Service problems. If a technical fault on our side stopped you from using what you paid for, contact us and we will make it right with credits or a refund.
- Refunds go back to the original payment method through our payment processor. Banks usually show them within 5–10 business days.
4. Right of withdrawal in the EU and UK
If you live in the EU or the UK, you normally have 14 days to withdraw from a purchase of digital content or services. Because Premium and credits start immediately, at checkout you ask us to start right away and confirm that you lose the right of withdrawal once the content is provided. Charges made by mistake are still refunded as described above.
5. Chargebacks
Please contact us before disputing a charge with your bank; we can usually solve the problem faster. If a chargeback is opened, we cancel the subscription, remove credits bought with the disputed payment, and mark the account. We may suspend the account while the dispute is open.
6. How to ask for a refund
Email [email protected] from your account email with the date and amount of the charge. We reply within 2 business days. You can also reach us through Support.